Muzata 36" Black Stainless Steel Top Mount Post, Level Drilled

“It’s rare to receive prompt, personal service when ordering online, but Muzata is a standout exception. Their response time far exceeded my expectations, and they went above and beyond to accommodate a special request after I made an error during the ordering process. Thanks to their quick action, my project stayed on track and avoided what could have been a weeks-long delay. On top of that, the quality of the product itself exceeded my expectations—well-made, thoughtfully packaged, and exactly what I needed. Exceptional service and outstanding products like this deserve recognition—I’ll absolutely be a repeat customer and highly recommend them to anyone looking for a reliable and responsive supplier.”

The style and look of the finished product is nice, but I had a very difficult time putting the units together. While the system was billed as an somewhat easy installation, even with the help of a professional handyman the assembly was very tedious and the instructions were not very helpful. I would only purchase again if I could find either a certified installer or someone who has a lot of experience with the product.

Ordered a black cable railing. Or green was very easy got exactly what I expected and is of the highest quality. Very happy with the product.

We are thrilled with the appearance and build quality of our new side-mount railing system. To bring the cost down a bit, we sourced the top railing (wood) separately. The cable rail replaced a very dated wood railing in our ski home. We installed four railings altogether. Two straight runs of 14’ and 6 feet, and two staircase railings of about 7’ and 5’. So, we got to experience both types of installations.

Pros:
- relatively easy to follow instructions and Help videos. Definitely watch the videos. Our model had slightly different parts, but the sequence was easier to understand and adapt to our model.
- black cables with the black powder coat posts looks amazing. It was easy to match the wood top rail paint color (black satin) to the metal parts.
- the buying process was simple. We submitted photos and measurements and a design team produced drawings and parts lists. There were zero missing parts (we had a few extras when we finished in most cases). During that process, the designers realized the railing at the top of the steps needed a floor post, not a side mount. They quickly updated our order.
- the time investment wasn’t too bad…we gave up two weekends to install four railings which included demo of the old railings, patching the walls and repainting.

Stuff you’ll want to consider ahead of time:
- laser level and guide to help align the post tops
- do you have a solid header/joist/stud behind the drywall and are the provided lag screws the right length for your wall.
- magnetic levels
- multiple cordless drills so you’re not constantly switching bits

Cons:
- we’ve done a lot of home DIY, and this one maxed out our skills. Older homes can have janky walls that aren’t plumb or straight. A LOT of our time was spent measuring and leveling. The video only shows leveling left-right. There’s also front-back, and up-down. We had to creatively use shims and washers to get the posts aligned.
- stair side-mount has this D-shaped washer that is incredibly difficult to use (does not hammer into place or stay fixed), and we are not sure why it was necessary. There’s no explanation why it must face “down” as labeled. And it’s almost impossible to accomplish this. We got things to work, but that was very frustrating.
- bottom caps are very difficult to install, especially on posts that are close to the floor.
- not a one-person project. Two is best and they need to be able to work as a team.

Suggestions:
- reengineer a solution for those D-washers or ensure they hammer into place and stay put. Magnetic maybe? The angled posts with these ring offered no advantage over the straight posts with the small holes.
- provide a measurement card for both install types. The cable install went much faster after I made a card labeled 1.25” and 27/32” that I could just hold next to the cable and cut.
- provide simple shims to help with adjusting the forward-back angle of the railing. They have to be plumb on both axes.
- put a few tiny magnetic levels in the bag that you can stick to the posts and measure level left-right and front-back. Like what tv wall mounts often come with.

We love the final product!

This was a wonderful project. I simply sent measurements and photos, and Muzata created 3D drawings and put together a list of all I needed. We had one minor snag with one of the posts not having the correct holes, but they overnighted a replacement. Directions were fairly easy to follow, although there are a TON of different components and it took me a while to workout where everything went. Quality of product was actually better than I had expected.