Disclaimer

Dear Customers,

Thank you for choosing our cable railing and floating stairs products, as well as our "Lifetime Customer Support" service (hereinafter referred to as "Service"), which is strictly limited to free online consulting services related to cable railing and floating stairs products (hereinafter referred to as "Products") and does not include free repairs, part replacements, or on-site support. Customers shall bear the costs related to repairs, part replacements, or on-site support by themselves, including, but not limited to, component costs, labor and transportation fees.

To safeguard the rights and interests of both parties, please carefully read and fully comprehend the following provisions:

The Service is confined to the provision of informational consultations regarding the Products and is offered solely for reference purposes. It is aimed at assisting customers in better understanding our products and their usage. Although we strive to ensure the accuracy of the information provided, we shall not be liable for any loss, damage, or liability resulting from incorrect installation, improper use, or failure to follow the manufacturer’s guidelines. Customers bear sole responsibility for ensuring that all installations comply with applicable local building codes, safety standards, and regulations.

We shall not be liable for any direct, indirect, incidental, or consequential losses arising from the reliance on the Service. The Service does not constitute professional engineering, architectural design, or legal advice, and shall not substitute for the service provided by a qualified professional.

We are committed to safeguarding the security of your personal information. However, data transmitted over the internet cannot be guaranteed as absolutely secure. Accordingly, we shall not be held liable for any data breaches, information leaks or unauthorized access caused by force majeure events or circumstances beyond our reasonable control.

We reserve the right to amend this Disclaimer at our discretion any time without prior notice. The latest version will be published on our official website, and Customers are advised to review it periodically for updates.

By accepting this Service, you acknowledge that you have read, comprehended, and agreed to the above terms and conditions, and further understand that the consultation services provided by us do not constitute professional engineering or legal advice.