Muzata Cable Railing Handrails

Shipping Information

• Shipping is free for orders within the Continental US now.
• After placing your order, you will receive a confirmation email, and we will begin processing your order immediately. A tracking number will be sent to your email afterward. Sometimes, your order may be split into multiple packages and arrive gradually.
• Orders are usually shipped within 1-2 days, with a typical delivery time of 4-7 days (sometimes 7-10 days or longer, depending on the distance between your shipping address and our warehouse).
• There is a small chance that some items in your order may be confirmed as out of stock. In such cases, we will contact you via email or phone.
• Sometimes, due to carrier issues or unforeseen circumstances (such as peak seasons, national holidays, strikes, or other events), you may experience delivery delays.

Return and Exchange Policy

• We will replace goods if they are defective or damaged for our mistake.
• You can return the order within 90 days if you don't like it. All you have to afford is the freight for sending back.
• For returns, please submit a request on the page we provide, and wait for a confirmation email before sending the items back. Do not return the items without confirmation.
• Please return all items. Any items that have undergone size adjustments, damage, or other changes after delivery will not be accepted for return.
• We will refund to you after check the received goods.
• Read more about Refund Policy

Warranty Service

• All products are warranted for 6 months. The muzata warranty applies only to normal use and reasonable wear conditions.
• Damage suffered as a result of unintended use of the product or “Acts of God” (ie. house fire or natural disaster, etc.) are not covered as a part of the Muzata warranty. 
• Muzata metal products that are not installed according to the provided installation instructions will result in a null and voided warranty. Products shall be used for their intended purpose only.
• Muzata reserves the right to refund, repair, or replace products within the warranty period. All replacements and solutions are provided at Muzata's sole discretion.

Customer Service

• If you have any questions or need further assistance, feel free to reach out to our customer service team. Call us at 888-680-8850 or reply to this email support@muzata.com, and we’ll be happy to help.
• Additionally, we offer free custom design services. If you need our assistance, you can fill out your information to get your free quote, and we will arrange for an engineer to work with you one-on-one to design a solution.

Note

• We regret to inform you that our website currently does not offer shipping services to Hawaii and Alaska. If you need delivery to these areas, please contact our service team, and we can discuss possible solutions with you. Thank you for your understanding, and we apologize for any inconvenience this may cause.